FCA

Spring 2017 — 15 weeks
Partners: Tina Park, Max Plummer
Skills: Future Casting, Research, UX Design, Storyboarding, Video Sketch

Envisioning the future state of how people interact with and trust their autonomous vehicle system

Through four months of research, discussion, and creation, my team members Adella Guo, Max Plummer and I illustrated a world in which autonomous technology afforded our cliet, Fiat Chrysler Automobiles (FCA) a new opportunity for a temporary ownership service. Our pitch is a service built to enhance the shared mobility while simultaneously adapting FCA to the dynamic and ephemeral ownership model of the future.

Challenge:

How do we prepare for new ownership values in a future of autonomous transportation experiences?

Design Opportunity:

Rethinking car ownership through a platform to lease brand vehicles with autonomous features for an allotted amount of time based on occasion.

Why?

The values behind car ownership are changing with Millennial preferences and future generations, and autonomous technology will be a catalyst to accelerate these changes.

FCA Travel 2030

A Brand lease system that empowers the individual customer to decide what type of vehicle, amenities, and service they need depending on the context of their trip.

A System for Scheduling Autonomous Vehicles

How would family members stay connected in a moving system?

User Persona

Our personas were Avi, Tom, Danny and Lena, each of them being a family member in the Watson family. We wanted to focus on families because during our workshops and interviews, the majority of them talked about the memories they had with their families inside the car.

Research and Design Process

 watch in HD!

Reframing Car Ownership

The semester began with exploratory secondary research and developed to primary research methods as we established a focus. Using workshops and interviews, we gauged millennial values and cross referenced these findings against broader data to form an in-depth understanding of how the young community views ownership of automobiles.

Initial Questions and STEEP Forces

Social: What is a car to people? How will people be working and playing in the next generation? How will their lifestyles, behaviors, and interactions change as technology and future advances affect planning, infrastructure, and everyday living?

Technology: What autonomous technology features do people trust? 

Environmental: How will urban, suburban, and rural areas be affected by autonomous systems? Can cities become smarter and greener because of changes to transportation systems?

Economic: How could our economy be different if transportation becomes more about ride sharing than individual car ownership?

Political: What laws need to be passed to enable autonomous vehicles? How will car insurance and safety protocols work in the future?

Explorative and
Generative Research:

Part 1. Surveys:
We designed a survey and had people draw what they wanted inside their autonomous vehicle. We had 43 responses. Through the survey results, we learned that there are two types of perspectives on cars:

1. Those who are preserving old values in car ownership:
>> Individual ownership and control
>> Freedom
>> Privacy

2. Those who are embracing new values in temporary ownership
>> Shared ownership
>> Trust in technology and technology trends
>> Customization and leisure

Part 2. Drawing Workshops
Reoccurring themes when people drew their dream autonomous vehicle were:
>> Hope for sustainable future and features built into their vehicle
>> People care about leisure, enjoyment, and the experience of the journey
>> No one drew their phone

Affinity Mapping

With the insights and thoughts we collected, we organized our research data through affinity mapping and categorization in order to find out the problem we are trying to solve.

Stakeholder Map

Designing for Cultural Shift

Interface Process (First Pass)

Second Pass



Video Process